We are a shipping agency in Gran Canaria, Spain, and on this occasion, when a crew member of a Japanese ship was returning to Japan from Las Palmas, his condition deteriorated in Madrid and he was hospitalized.
At first we asked him to interpret for us, but he responded promptly to the requests of the crew and the shipping company and accompanied us from the hospital care to the transfer to the hospital and even back to Japan, leaving us in charge of all the necessary arrangements.
The specific details are as follows:

– Assistance with the delivery of the portable oxygen machine.
Delivery of the portable oxygen machine and explanation of its use.
-Hiring of an airline from Madrid to Japan, since the patient could not return to Japan on the airline that was already contracted.
-The hospital ordered the patient to leave the hospital, so they urgently looked for a care center and arranged for the patient to stay in the hospital until she could return home.

-Since it was no longer possible to fly from Madrid to Paris, we opted for the train. Trains, hotels and chauffeured car service were arranged immediately, as well as an assistant and a French interpreter for the patient, who was in a wheelchair.

When the airline indicated that a doctor’s escort was necessary, Mr. Yabusaki made every effort to contact companies in Germany and Austria by e-mail and telephone. She also made sure to reconfirm each time that arrangements had been made.We were on the verge of falling for a scam, but we were able to avoid it thanks to her.
In addition, she went out of her way to gather information, and not just on one option, but also thinking about other alternatives, which gave us peace of mind that any problems would be resolved without any problems.
She is a person who can be trusted to get the job done quickly and efficiently, and we would like to ask her again the next time we have the opportunity to work with her.
Thank you very much.

Serex Maritime Minagawa