I asked to pick up the goods at a shop in Spain and to  sent them to me because I live outside Spain.

Thank you very much for your attention to detail and for your quick and flexible response. Although I did not request it, you inspected and replaced the product. Thank you very much for your quick response to our urgent request. I want to thank you from the bottom of my heart. During our correspondence, I felt that the person who served me was a trustworthy person, and he was as sincere as he said he would be to the end.
I thank you for the opportunity to have found you and hope to come back for another service.

Kobayashi.